Refunds, returns, and exchanges

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges Within the Benelux within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

Below are some examples of common exceptions: 

Discounted items are final and cannot be returned or exchanged

  •  Returned items must have tags still on and be returned in original product packaging
  •  Returned items must have no visible signs of wear or use
  •  To initiate a return or exchange, please complete the following steps:

Your steps should be laid out clearly, linking to relevant pages, such as your online portal.

Login to our online return portal using your email address and order ID.

  1.  Choose the products you wish to return or exchange from your order
  2.  Print the prepaid shipping label that you will receive by email.
  3. Send all items back to us using the label provided.
  4. Additional Information:

The following are add-ons with more information that you may want to include:

 

  •  Your refund will be on your bank account within 30 days after sending your product to us. 
  • Any shipping fees the customer will need to pay outside of the Benelux. Within the Benelux, it is no need to pay the shipping costs
  •  Any return restocking fees the customer will need to pay
  •  Lost or damaged returns will not be refunded 
  •  

You need to put your adres and name on the box as well. 
 

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at [email protected]

 

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